Shipping policy

Shipping Policy

Thank you for shopping with us! We're excited to get your order to you as quickly as possible. Please read the following shipping policy to understand how we handle shipping for your purchase.

1. Processing Time

  • Orders are typically processed within 7-10 business days from the time they are placed.
  • During peak times (such as holidays or special sales), processing may take longer. We will notify you if there are any delays in processing your order.

2. Shipping Rates & Delivery Times

  • We offer various shipping options for both domestic and international orders.
  • Shipping costs are calculated at checkout based on your location and the shipping method you choose.
  • Domestic Orders (within [Country]):
    • Standard Shipping: 8-15 business days
    • Express Shipping: 5-12 business days
  • International Orders:
    • Delivery times may vary depending on the destination country. Due to customs processing times we cannot guarantee any specific delivery date for international shipments.

3. Shipping Methods

  • We work with trusted carriers such as Australia Post to ensure safe and timely delivery.
  • Once your order ships, you will receive an email with tracking information, so you can monitor the progress of your package.

4. Address Accuracy

  • Please double-check the shipping address before completing your purchase. We are not responsible for orders delivered to incorrect addresses provided by the customer.
  • If you notice an error in your shipping address, please contact us via the contact form to update your information.

5. International Orders & Customs

  • For international orders, please be aware that customs fees, import taxes, and other charges may apply. These are the responsibility of the customer.
  • Customs processing times may vary, and we cannot guarantee any specific delivery date for international shipments.

6. Lost or Damaged Items

  • We are not responsible for items that are lost or damaged once they have been handed over to the carrier.
  • If your package arrives damaged or is lost in transit, please contact the carrier directly with your tracking information to file a claim.
  • For damaged items, please contact us via the contact form within 7 days of receiving your order, and we will assist you in resolving the issue.

7. Returns & Exchanges

8. Contact Us If you have any questions or concerns about your order or shipping, feel free to contact us at via the contact form. We’re happy to assist!

Thank you for choosing How To Bush!